WALDENHOUSE PUBLISHERS PRIVACY POLICY

Last updated: November 30, 2025

Waldenhouse Publishers, LLC (“Waldenhouse,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how it is protected, and the choices you have when interacting with our website and services.

Our website address is: https://waldenhousebooks.com

This policy applies to:

  • Retail customers purchasing books
  • Authors using our publishing and hybrid publishing services
  • Authors with wholesale or royalty-dashboard access
  • Visitors using our contact forms, checkout pages, or member portals

1. Information We Collect

1.1 Information You Voluntarily Provide

We collect information you choose to share with us, including:

  • Name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Login credentials for your customer or author account
  • Book orders and purchase history
  • Manuscripts or documents submitted for publishing services
  • Metadata, permissions, or artwork for your book
  • Royalty-related data
  • Messages sent through contact forms or email
  • Files uploaded (e.g., images, PDFs, manuscripts)

1.2 Information Collected Automatically

When you visit our site, standard WordPress and WooCommerce technologies collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring URL
  • General analytics data

We use this for performance, security, and improving the site.

1.3 Comments

When visitors leave comments, we collect:

  • Information entered into the comment form
  • IP address
  • Browser user agent (for spam detection)

An anonymized hash of your email may be checked with Gravatar.
Gravatar’s privacy policy: https://automattic.com/privacy/

After approval, your profile image is publicly visible with your comment.

1.4 Media Uploads

If you upload images, avoid including location data (EXIF GPS). Other visitors may download and extract this information.

2. Cookies

Our website uses cookies to:

  • Maintain your shopping cart
  • Keep you logged in
  • Enable secure checkout
  • Improve site performance
  • Allow author-only access to wholesale pricing and dashboards
  • Support analytics and security

You may disable cookies in your browser, but some site features may not function correctly.

3. How We Use Your Information

We use your information to:

  • Process and deliver retail book orders
  • Process wholesale author orders
  • Communicate about manuscripts, editing, design, and production
  • Generate or deliver royalty reports (if applicable)
  • Provide access to author dashboards or wholesale portals
  • Respond to questions or support requests
  • Protect and maintain website security
  • Comply with legal, tax, or business obligations

We do not sell personal data or share it for marketing purposes.

4. Payment Information

Waldenhouse Publishers uses GoDaddy Payments as our primary payment processor. We also offer PayPal as an optional checkout method.

4.1 GoDaddy Payments

  • All credit and debit card transactions are processed securely by GoDaddy Payments, which is fully PCI-compliant.
  • GoDaddy encrypts and tokenizes your payment information.
  • We do not receive, store, or have access to your full card number, CVV, or bank information.
  • GoDaddy Payments may collect:
    • Name
    • Billing address
    • Email address
    • IP address (for fraud prevention)
    • Last 4 digits of your card
    • Purchase amount, date, and time

GoDaddy’s privacy policy:
https://www.godaddy.com/legal/agreements/privacy-policy

4.2 PayPal

If you choose PayPal:

  • You will be redirected to PayPal’s secure website to complete payment
  • Waldenhouse does not store PayPal login details or financial information
  • PayPal provides us only with order confirmation details needed for fulfillment

PayPal’s privacy policy:
https://www.paypal.com/us/legalhub/privacy-full

4.3 What We Store

Waldenhouse stores only the information required to process your order:

  • Name
  • Email address
  • Billing/shipping address
  • Purchased items and order details
  • Communication related to your order

Your payment information remains securely handled by GoDaddy or PayPal.

5. Authors: Wholesale, Publishing, and Royalty Data

If you are a Waldenhouse author, we may collect and store:

  • Manuscripts, files, and artwork you submit
  • Book metadata
  • Permissions and licensing information
  • Wholesale order history
  • Royalty and sales information
  • Login details for your author portal
  • Emails, messages, and support-related communication

This information is used solely to deliver your publishing services, assist with book production, manage wholesale orders, or provide royalty and sales reporting when applicable.

We do not share author data with outside parties except for essential publishing partners (such as printers, distributors, and shipping carriers).

6. How We Protect Your Data

We take security seriously and use:

  • Encrypted hosting
  • HTTPS/SSL site-wide
  • Secure payment gateways
  • Limited administrative access
  • Firewall and malware scanning
  • Regular software and security updates
  • Strong password requirements for author accounts

While no method is 100% foolproof, we follow industry best practices.

7. Data Retention

We retain:

  • Order information for tax and business purposes (typically 7 years)
  • Manuscript and author files as long as we provide publishing services
  • Account information until you request deletion
  • Log data and analytics for a reasonable operational period

You may request deletion of your account and personal data at any time, except where retention is required by law.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct or update your information
  • Delete your account and associated data
  • Request a copy of your data
  • Opt out of non-essential communication

To request changes, contact:
info@waldenhousepublishers.com

9. Third-Party Services

We rely on trusted partners only when necessary:

  • GoDaddy (hosting, security, payments)
  • PayPal (optional payment method)
  • Printing/distribution partners (e.g., Ingram) for order fulfillment
  • Email service providers (if used)
  • Anti-spam and security tools
  • Shipping carriers

Each provider has its own privacy practices and obligations.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

11. Children’s Privacy

Our website is not directed toward individuals under 13. We do not knowingly collect personal information from children.

12. Updates to This Policy

We may revise this Privacy Policy periodically.
The “last updated” date reflects the most recent changes.

13. Contact Us

Waldenhouse Publishers, LLC
Elberfeld, Indiana
Email: info@waldenhousepublishers.com
Website: https://waldenhousepublishers.com